Despite the fact that this is not the keyfactor in order to identify a reliable cloud hosting company from a bad one and a reseller from an actual provider, being able to call and talk to a live person is an indicator that you aren't using the services of a one-person company and that you'll be able to reach someone if you're in need of help. The phone support for hosting services may range from basic to dedicated, which means that the issues which can be resolved with a phone call differ depending on the specific supplier. Generally, these issues are simpler and include billing or first level tech issues because more difficult matters usually require a support ticket where both you and the system administrators can follow the proceedings with a particular situation. Nonetheless, having the option to call your provider will save you a lot of time and efforts for the numerous small things that will eventually show up at the time you manage your website hosting account.

Phone Support in Cloud Hosting

Our cloud hosting plans offer phone support fourteen hours a day even on official holidays, so if you do not have an account yet, you will be able to call us and find out more about our solutions or whether we meet the system requirements for your websites. For your benefit, we have local phone lines in the United States of America, the United Kingdom and Australia, so you will be able to contact the phone number that is nearer to you. In case you are an existing customer, we will assist you timely with any general and billing issues and with various technical issues in order to save you time and efforts - we acknowledge the fact that sometimes it's much easier talk to a live person so as to get things done immediately. Certainly, some problems cannot be resolved on the telephone, so in such a case you'll be able to use our ticketing system.