The client support that you can receive from your cloud hosting company is really important, no matter if you have pre-sales questions and you aren't a client yet, or you have some technical problem with an active account. Timely and correct info regarding a question or an issue can save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from a genuine website hosting provider not from some reseller. When you obtain a hosting account via a company that does not own its servers and it can't access them immediately, it is almost certain that you will wait for a few days to have an answer to any question, therefore your websites may stay offline for quite a while. In contrast, a provider that offers numerous ways of communication and has a support crew available at any time will assist you to right away and help you limit or totally avoid any kind of downtime and prospective losses.

24/7 Customer Support in Cloud Hosting

All our Linux cloud packages feature 24/7/365 pre-sales, customer and tech support, so no matter if you are inquiring for our web hosting solutions well before you make an order or you're an existing client and you have any kind of question or some problem, you will be able to contact us at any time, including holidays and weekends. We have numerous channels to contact us - a couple of phone lines globally for your convenience plus live chat support for billing, pre-sales and general questions; emails and support tickets for more complex matters or any issues which need longer time to research and deal with. Unlike many other web hosting suppliers, our trouble tickets have a warranted maximum reply time of just one hour, thus no matter what the trouble is, it will be resolved timely and you will not waste days in order to have something fixed.

24/7 Customer Support in Dedicated Servers Hosting

With a one-hour max answer time warranty, you will enjoy prompt support when you purchase a dedicated server from our company. Our customer and tech support crews are available 24/7/365, which means that every time you open a support ticket via your billing account or you send an e-mail message regarding any kind of issue with your server or the pre-installed software on it at any time of the day, you'll have an answer within the hour, even during holidays. Our ticketing system is the perfect option if the matter in question needs a longer period of time to be resolved or when it needs to be given to our admins, as it's easier to keep track of the communication sent on both sides. For common, billing and sales issues/inquiries, you are able to give us a call or talk to a live representative employing our chat service. If you add the Managed Services upgrade to the server plan, our administrators can also assist you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 too.